Delivery Methods	Total Price	Delivery and Service Charges	Delivery Days
Registered Delivery	AU$10.0/per order		2-10 working Days
Express Delivery	Below AU$100.00	AU$10.00+ AU$5.00/item	1-3 working Days
	AU$100.00 or Over	AU$20.00+ AU$5.00/item

Should postal address be provided with incorrect or inadequate information resulting in non-delivery, customers will be charged the additional postal charges so incurred.

Please refuse the parcel if it is damaged in transit (i.e. Not to sign on delivery receipt) and notify us of the refusal of damaged parcel, otherwise, we are not responsible for the damaged item.

Normally, the Australia Post takes two to six business days to deliver parcel to our customers, depending on the destination. In the case that you do not receive your parcel within the aforesaid time span, the parcel might have been lost. Then you should inform us as soon as possible so that we could lodge a complaint of lost parcel to the Australia Post. We will re-send your order after Australia Post has completed the investigation of the lost parcel, which would take about 3 to 4 weeks from the day of complaint.

Should postal address be provided with incorrect or inadequate information resulting in non-delivery, customers will be charged the additional postal charges so incurred.

Payment

We accept payment by credit or debit card through SECPay and Paypal. We also accept payment by cheque.

PayPal

Cheque and Money Order

1. Our web system will show you the detail payment information during the checkout process. Please be sure to put the Global-Stores and Order Number on the back of your cheque or money order when you send us, as we will require this to help track the incoming payment. Make Payable To: Silver Centre Pty Ltd
2. Bank Cheque and Money Order are generally cleared as paid within a day of arriving, however we maintain a clearance time of 5 days for any Company Cheque and 11 days for Personal Cheque due to our current banking methods.
3. **Please email us at service@global-stores.com.au after you have sent out your cheque or money order, this will enhance the overall payment checking process.

Bank Transfer

Please write down Order Number in the description.

1. * Make Payable To: Silver Centre Pty Ltd
2. * Australia local bank account: There is NO additional handling fee for transfering from an Australia local bank account.
3. * Please email us at service@global-stores.com.au with the information you put down on the bank transfer receipt, after you have deposited to our bank account. This will enhance the payment checking process.
If you require a proforma invoice please contact us for details.
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Warranty and Return Policy

If the shipment is returned to us due to insufficient or incomplete address provided by you, we will have to re-charge you the re-shipment postage. So, please make sure the address is complete, including business name and suite number if the postal address is a business complex, and proper suburb name. When the 2nd Delivery and Service Charges are required for a replacement or exchange item(s), prepaid satchel or stamps would not be accepted, nor would they be returned.
We warrant that the products sold in our website are 100% brand new and free from defects in material and workmanship - We never sell used or refurbished batteries. Our detailed warrant policy is as follows:


1. We warrant our products for 1 year under normal, non-commercial use.
2. After ninety (90) days and up to one (1) year of purchase, we will, subject to inspection, repair the defective battery pack or replace it with a new or reconditioned unit. The return must be accompanied by a Return Merchandise Authorization (RMA) number, which is to be issued upon request, and must be prepaid satchel. A shipping rebate will be extended to the customer in the event that a defect in material or workmanship is confirmed.
3. The warranty period is a year from the date of original purchase. A replacement item, if sent, does not restart, or in any way extend, the warranty period.
4. For battery pack or battery related products, cell capacity depletion over time under regular use is normal, and is not an indication of defect. A battery pack that retains eighty percent (80%) of its original capacity after twelve months is considered normal.
5. For battery pack or battery related products, warranty is void if the battery pack has been improperly charged, installed or misused in any way, or if the label and/or bar coded warranty label has been removed or tampered with.
6. Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the battery pack was originally purchased.
7. If you change your mind and want to return the item for a refund, you can contact our customer services department and obtain a Return Merchandise Authorization (RMA) number within fifteen (15) days of purchase. Return within thirty (30) days from purchase can be for exchange, credit or refund at our discretion. A product returned for refund or exchange must be in its original packaging, and it must be complete, and undamaged.The customer is responsible for shipping charges on returned items. For your protection, we strongly recommend that you insure your return shipment against loss or damages, and that you use a shipper that can provide you with proof of delivery. Our return policy is to refund the purchase price (not including delivery and service charges).
8. This warranty does not extend to devices, such as computers or cameras, which are powered by our battery packs. We shall not be held responsible for the improper use of our product(s).

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Warranty and Return Policy for Clearance Promotional Items

1. Three months free of charge warranty is provided for promotional items from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.
2. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through service@global-stores.com.au or filling out the Application. Items returned without RMA# will delay the process or be ignored.
3. If you are not satisfied with our product(s), please contact us to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
4. A replacement will be arranged for all defective products returned, subject to verification of defect. However, products so returned must be 100% complete.
5. Refund request would be accepted ONLY when replacement items are not available.


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Terms and Conditions

1. Disclaimer
2. Terms and Conditions
3. Disclaimer and Limitation of Liability to the Website
4. Disclaimer and Limitation of Liability to the Products Sold
5. Use
6. Products and Orders
7. General Ordering Policy
8. Trademarks
9. Errors and Mistakes Handing
10. General
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Contact Us

You can contact us in one of the following ways: Email:

Our office hours are 8:30am - 5:00pm Monday - Friday

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Disclaimer

The batteries and other products supplied by our Company are [replacement for] sold for use with certain product manufacturers, and any reference to products or trademarks of such companies is purely for the purpose of identifying the manufacturers with which our products [are replacement for] may be used. Our Company and this Web site are neither affiliated with, authorized by, licensed by, distributors for, nor related in any way to these manufacturers, nor are the products offered for sale through our web site manufactured by or sold with the authorization of the manufacturers with which our products [are replacement for] may be used.

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